Returns & Refunds

Returns & Refund Policy

Website: Usedwave (https://used.chariswave.com.ng/) Operated by: Chariswave Enterprise Last Updated: January 9, 2026

1. Overview

At Usedwave, we want you to be confident buying UK-used phones (iPhone, Samsung, and Google Pixel devices) from us. This Returns & Refund Policy explains when and how you can return a product, and how refunds are handled. This Policy forms part of, and should be read together with, our Terms & Conditions.

2. Return Window

You may request a return within 7 days of delivery of your order.

  • The 7-day period begins from the date the item is marked as delivered by our courier partner.
  • Return requests made after this 7-day window will not be accepted, except where required by applicable law.

Note: The 7-day return window is separate from our 7-day limited warranty, which covers functional defects discovered after the return window has closed (see our Terms & Conditions, Section 7, for warranty details).

3. Eligibility for Return

To be eligible for a return, all of the following must apply:

  • You contact us within the 7-day return window (see Section 6 for how to start a return);
  • The item is in the same condition you received it — not damaged, altered, or affected by misuse after delivery;
  • The item includes all original accessories, cables, SIM tools, and packaging that came with it;
  • You provide your order number and proof of purchase;
  • The reason for return falls into one of the categories in Section 4.

We reserve the right to decline a return that does not meet these conditions.

4. Valid Reasons for Return

We accept returns for the following reasons:

  • Item not as described — the phone’s condition, specifications, or grading materially differs from the listing;
  • Defective on arrival — the phone does not power on, has a defect not disclosed at the time of sale, or a core function (screen, camera, battery, network, etc.) does not work as expected;
  • Wrong item delivered — you received a different model, color, or storage variant than what you ordered;
  • Damaged in transit — the item arrived visibly damaged due to shipping.

Returns requested simply due to change of mind may be considered at our discretion and may be subject to a restocking or delivery fee, provided the item is unused and returned within the 7-day window with all original packaging and accessories intact.

5. What Is Not Covered

We are unable to accept returns where:

  • The return request is made after the 7-day window has passed;
  • The device shows signs of physical damage, liquid damage, or unauthorized repair occurring after delivery;
  • The device’s software has been tampered with, jailbroken, or its IMEI/serial number altered;
  • Original accessories, packaging, or proof of purchase are missing;
  • The reported issue is normal battery wear consistent with a used device, rather than a defect.

6. How to Request a Return

To start a return:

  1. Contact us within 7 days of delivery via WhatsApp/Phone at +234 903 475 0340 or through our Contact page.
  2. Provide your order number, a description of the issue, and clear photos or a short video showing the item and the problem.
  3. We will review your request and confirm whether it is approved, and provide instructions on how and where to send the item back (or arrange pickup, where applicable).
  4. Do not send the item back before receiving return instructions from us, as unsolicited returns may be delayed in processing.

7. Return Shipping

  • If the return is due to our error (wrong item, defective on arrival, item not as described, or damage in transit), we will cover the cost of return shipping.
  • If the return is due to change of mind, the customer is responsible for the cost of returning the item.
  • We recommend using a trackable delivery method when sending items back, as we are not responsible for items lost in transit back to us.

8. Inspection Process

Once we receive your returned item, we will inspect it to confirm it matches the reported issue and meets the eligibility conditions in Section 3. This inspection is typically completed within a reasonable number of business days of receipt. We will notify you of the outcome (approved or declined) once inspection is complete.

9. Refunds

9.1 If your return is approved, we will process your refund to your original payment method (or, where you prefer, as store credit) within a reasonable timeframe after approval.

9.2 Where the return is due to our error, you will receive a full refund of the item price. Where applicable delivery charges were paid and the fault is ours, these will also be refunded.

9.3 Where the return is due to change of mind, a restocking or delivery fee may be deducted from your refund, as communicated to you before the return is finalized.

9.4 Refund processing times may vary depending on your bank or payment provider after we initiate the refund on our end.

10. Exchanges

If you would prefer an exchange (e.g., for a different model, color, or storage variant, subject to availability) rather than a refund, let us know when you contact us to start your return. Exchanges follow the same eligibility and inspection process described above, and any price difference between items will be communicated to you before the exchange is completed.

11. Warranty Claims After the Return Window

If your 7-day return window has closed but your device develops a functional issue within the 7-day warranty period, this is handled as a warranty claim rather than a return. Please refer to Section 7 of our Terms & Conditions for warranty coverage, exclusions, and how to make a claim.

12. Order Cancellations

If you wish to cancel an order before it has been dispatched, contact us as soon as possible via the details in Section 6. If the order has not yet shipped, we will cancel it and issue a full refund. If the order has already been dispatched, it will be treated as a return once delivered, following the process above.

13. Contact Us

For any questions about returns, refunds, exchanges, or warranty claims:

Chariswave Enterprise (Usedwave)

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