Shipping & Delivery POLICY

Shipping & Delivery Policy

Website: Usedwave (https://used.chariswave.com.ng/) Operated by: Chariswave Enterprise Last Updated: September 9, 2026

1. Overview

This Shipping & Delivery Policy explains how we get your UK-used phone to you and the delivery options available. This Policy forms part of, and should be read together with, our Terms & Conditions.

2. Delivery Options

At checkout, you will be asked to provide your state location in Nigeria and choose one of the following options — both offered at no extra cost to you:

Option 1: Home or Office Delivery — Free

We deliver your order directly to the home or office address you provide, via our courier partners, at no charge, with tracking provided where applicable.

Option 2: Pickup at a Designated Location — Free

You can choose to collect your order yourself from one of our designated pickup locations, where available in your state, also at no charge. Pickup details, including the exact address and available collection times, will be shared with you once your order is confirmed and ready.

We will confirm your selected option at checkout or via WhatsApp before your order is dispatched.

3. Delivery Timeframes

3.1 While delivery is free nationwide, estimated delivery timeframes vary by region due to distance, and will be communicated to you at checkout or via WhatsApp after you place your order.

3.2 As a general guide, estimated delivery timeframes from dispatch are:

Region States Estimated Delivery Time
Western States Lagos, Ogun, Oyo, Osun, Ondo, Ekiti 1–2 days
Southern States Rivers, Delta, Bayelsa, Akwa Ibom, Cross River, Edo 3–4 days
Eastern States Anambra, Imo, Enugu, Abia, Ebonyi 3–4 days
Northern States FCT (Abuja), Kaduna, Kano, Katsina, Sokoto, Kebbi, Zamfara, Jigawa, Bauchi, Gombe, Adamawa, Borno, Yobe, Niger, Kwara, Kogi, Benue, Plateau, Nasarawa 5–6 days

3.3 These timeframes are estimates only and not guaranteed delivery dates. Delays may occur due to courier availability, weather, public holidays, incorrect address details, or other circumstances beyond our control.

3.4 Designated pickup locations may not be available in every state. If pickup is unavailable in your state, home/office delivery will be offered as the applicable option.

4. Order Processing

4.1 Orders are processed and dispatched only after payment has been successfully received and verified.

4.2 You will be notified once your order has been dispatched, along with tracking information where available (for home/office delivery) or pickup instructions (for pickup orders).

5. Accurate Delivery Information

You are responsible for providing an accurate state, address, and phone number at checkout. We are not liable for delivery delays, misdelivery, or additional charges resulting from incorrect or incomplete information provided by you. If you need to correct your delivery details after placing an order, contact us immediately via the details in Section 8.

6. Failed or Missed Deliveries

6.1 If you are unavailable to receive a home/office delivery, our courier partner may attempt redelivery or ask you to arrange an alternative collection. Additional charges may apply for repeated failed delivery attempts due to customer unavailability.

6.2 For pickup orders, if you do not collect your order within the timeframe communicated to you, please contact us to arrange an alternative collection date. Orders left unclaimed for an extended period may be subject to additional handling, and we reserve the right to contact you to resolve uncollected orders.

7. Risk & Inspection

Risk in the product passes to you once it has been delivered to the address provided (for home/office delivery) or collected by you (for pickup). Please inspect your item at the point of delivery or pickup where possible, and report any issues in line with our Returns & Refund Policy.

8. Contact Us

For questions about shipping, delivery options, pickup locations, or the status of your order:

Chariswave Enterprise (Usedwave)

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