Privacy Policy

Website: Usedwave (https://used.chariswave.com.ng/) Operated by: Chariswave Enterprise Last Updated: September 9, 2026

1. Introduction

Chariswave Enterprise (“Usedwave,” “we,” “us,” or “our”) operates the website https://used.chariswave.com.ng/ (the “Website”), through which we sell UK-used mobile phones (iPhone, Samsung, and Google Pixel devices) and related accessories.

This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and what rights you have regarding your information when you visit or make a purchase on the Website. It is intended to comply with the Nigeria Data Protection Act 2023 (NDPA) and other applicable Nigerian data protection regulations.

By using the Website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Website.

2. Information We Collect

2.1 Information You Provide Directly

Account information: name, email address, phone number, password (encrypted).
Order information: billing and delivery address, phone number, items purchased, order value.
Payment information: payment method details necessary to process your order (see Section 6 — we do not store full card details ourselves).
Communications: messages you send us via WhatsApp, email, contact forms, or phone, including inquiries, complaints, and warranty/return claims.
Newsletter sign-up: email address, if you subscribe.

2.2 Information Collected Automatically

Device and usage data: IP address, browser type, device type, operating system, pages visited, time spent on pages, and referring URLs.
Cookies and similar technologies: used to operate the Website (e.g., shopping cart functionality), remember preferences, and understand site usage (see Section 8).

2.3 Information From Third Parties

Confirmation and status updates from payment processors and courier/delivery partners relating to your order.

3. How We Use Your Information

We use the personal information we collect to:

Process, confirm, and fulfil your orders, including arranging delivery;
Verify payments and prevent fraudulent transactions;
Communicate with you about your order, delivery status, warranty claims, and returns;
Respond to customer service inquiries and support requests;
Send you order confirmations, receipts, and (where you have opted in) marketing/newsletter communications;
Improve the Website, our product listings, and overall customer experience;
Maintain records for accounting, tax, and legal compliance purposes;
Detect, investigate, and prevent fraud, abuse, or security incidents;
Comply with applicable laws and respond to lawful requests from public authorities.

4. Legal Basis for Processing

Under the NDPA, we process your personal information on the following legal bases:

Performance of a contract — to process and deliver your order and provide customer support;
Consent — for marketing communications and non-essential cookies, which you can withdraw at any time;
Legal obligation — to comply with tax, accounting, and regulatory requirements;
Legitimate interest — to prevent fraud, maintain Website security, and improve our services, balanced against your rights and interests.

5. Sharing Your Information

We do not sell your personal information. We may share your information with:

Courier and logistics partners, to deliver your order to you;
Payment processors and financial institutions, to process and verify payments;
Service providers, such as website hosting, IT support, and communication tools (e.g., WhatsApp Business), who process data on our behalf under confidentiality obligations;
Regulatory or law enforcement authorities, where required by law, court order, or to protect our legal rights;
Professional advisors (e.g., accountants, lawyers), where necessary for business operations.

Any third party we share your data with is required to protect it in a manner consistent with this Policy and applicable law.

6. Payment Information

We do not directly store your full debit/credit card or bank account details on our servers. Payments are processed through secure third-party payment processors and/or bank transfer, who handle your payment data in accordance with their own security standards and privacy policies.

7. Data Retention

We retain your personal information only for as long as necessary to:

Fulfil the purposes described in this Policy (e.g., processing your order, honouring your 30-day warranty and 7-day return window);
Comply with legal, accounting, or tax obligations;
Resolve disputes and enforce our agreements.

When personal information is no longer needed, we take reasonable steps to securely delete or anonymize it.

8. Cookies & Tracking Technologies

The Website uses cookies and similar technologies to:

Enable core functionality (e.g., shopping cart, checkout, login sessions);
Remember your preferences;
Analyze site traffic and usage to improve the Website.

You can control or disable cookies through your browser settings; however, disabling essential cookies may affect the functionality of the Website (e.g., the shopping cart may not work correctly).

9. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

If you believe your account or personal information has been compromised, please contact us immediately using the details in Section 13.

10. Your Rights

Under the Nigeria Data Protection Act, you have the right to:

Access the personal information we hold about you;
Correct inaccurate or incomplete information;
Request deletion of your personal information, subject to legal or contractual retention requirements;
Withdraw consent for marketing communications or optional data processing at any time;
Object to or restrict certain processing of your data;
Request a copy of your data in a portable format, where applicable;
Lodge a complaint with the Nigeria Data Protection Commission (NDPC) if you believe your data protection rights have been violated.

To exercise any of these rights, contact us using the details in Section 13. We will respond within a reasonable timeframe in accordance with applicable law.

11. Children’s Privacy

The Website is not directed at children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this Policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Chariswave Enterprise (Usedwave)

WhatsApp / Phone: +234 903 475 0340
Contact page: https://used.chariswave.com.ng/contact/