Frequently Asked Questions (FAQ)

Website: Usedwave (https://used.chariswave.com.ng/) Operated by: Chariswave Enterprise

About Our Phones

What does “UK-used” mean? “UK-used” means the phone was previously owned and used in the United Kingdom before being imported, inspected, and prepared for resale. It is a genuine, pre-owned device — not brand new.

What does “Grade A” mean? Grade A is our internal quality grading for phones in excellent cosmetic and functional condition. Grade A devices have minimal signs of wear, no cracks or major scratches, and pass our full functionality testing, including a 90%+ battery health guarantee.

Are the phones original and unlocked? Yes. All phones sold on Usedwave are original manufacturer devices (iPhone, Samsung, or Google Pixel). Unless a listing states otherwise, phones are network-unlocked and can be used with any compatible SIM/network in Nigeria.

What battery health can I expect? All phones listed come with a guaranteed minimum of 90%+ battery health at the time of sale, as stated on the product listing. Battery health naturally declines over time with normal use — this is expected wear and is not covered as a defect after delivery.

Do the phones come with accessories? Included accessories (charger, cable, box, etc.) vary by listing and will be stated on the individual product page. Please check the listing before ordering if specific accessories matter to you.

Are the phones tested before shipping? Yes. Every phone is inspected and tested — including battery health, screen, camera, buttons, ports, and network connectivity — before it is shipped to you.

Orders & Payment

How do I place an order? Browse our shop, add the phone you want to your cart, and complete checkout. You can also reach us directly via WhatsApp at +234 903 475 0340 if you’d like help choosing a device or have questions before ordering.

What payment methods do you accept? Accepted payment methods are shown at checkout and may include bank transfer or card payment. Your order is only confirmed once payment has been received and verified.

Can I cancel my order after payment? Yes, if the order hasn’t been dispatched yet. Contact us as soon as possible via WhatsApp with your order number, and we’ll cancel and refund you in full if it hasn’t shipped.

I made a payment but haven’t received a confirmation. What should I do? Contact us via WhatsApp or our Contact page with proof of payment and we’ll confirm your order status promptly.

Delivery

Do you deliver nationwide? Yes, we offer free home delivery nationwide across Nigeria, with tracking provided where applicable.

How long does delivery take? Delivery times depend on your location and courier availability. We’ll share an estimated delivery timeframe when you order or via WhatsApp — please note estimates are not guaranteed delivery dates.

Can I track my order? Yes, tracking details are provided once your order is dispatched, where the courier service supports tracking.

What if I’m not available to receive my delivery? Our courier will typically attempt redelivery or ask you to arrange pickup. Repeated failed delivery attempts due to unavailability may incur additional charges.

Returns

What is your return policy? You can request a return within 7 days of delivery if the item is defective on arrival, not as described, the wrong item was sent, or it was damaged in transit. See our full Returns & Refund Policy for details.

Can I return a phone if I simply changed my mind? Change-of-mind returns may be accepted within the 7-day window if the phone is unused with all original packaging and accessories, but may be subject to a restocking or delivery fee.

How do I start a return? Contact us via WhatsApp at +234 903 475 0340 within 7 days of delivery with your order number and photos/video of the issue. Please wait for our return instructions before sending the item back.

How long does a refund take? Once your returned item is received and inspected and the return is approved, we process your refund to your original payment method or as store credit. Processing time on your end may vary depending on your bank.

Warranty

Do the phones come with a warranty? Yes, every phone comes with a 30-day limited warranty from the date of delivery, covering functional and manufacturing defects.

What does the warranty cover? The warranty covers defects that are not the result of misuse, accidental damage, water damage, or unauthorized repair — for example, a fault that develops through normal use.

What does the warranty NOT cover? The warranty does not cover physical or liquid damage after delivery, unauthorized repairs or software tampering, cosmetic wear from normal use, or natural battery degradation over time.

How do I make a warranty claim? Contact us via WhatsApp at +234 903 475 0340 with your order number and a description of the issue. We may ask you to send the phone back for inspection before offering a repair, replacement, or other resolution.

Account & Privacy

Do I need an account to order? An account may be required to place and track orders. You’re responsible for keeping your login details secure.

Is my personal information safe? Yes. We only collect the information needed to process your order and provide support, and we do not sell your data. See our full Privacy Policy for details on how your information is collected, used, and protected.

Still Have Questions?

If you didn’t find the answer you’re looking for, reach out to us directly:

Chariswave Enterprise (Usedwave)

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